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Abuse |
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eSupport>Reporting
Abuse |
Reporting Abuse to netINS
Last Updated : 10/03/02
netINS provides an email address for use in reporting abusive
activities originating from netINS customers as outlined in
the netINS Acceptable Use Policy.
Please note, abuse originating from non-netINS customers cannot
be handled by netINS. Report those instances to the provider/site
who has authority over the abusive user.
- When reporting email or Usenet abuse, include a FULL copy
of the message, including headers. This information is required
in order for any action to be taken. In many cases, the
From field is forged, and is not the true origin. We cannot
determine the origin of email or news posts without full
headers.
Information on how to reveal the full headers of an email
can be found in your email software documentation. Also,
you may visit http://spamcop.net/fom-serve/cache/19.html
or http://members.tripod.com/~cyberstalked/header.htm.
Full headers will contain at least one line beginning with
"Received:".
- When reporting other types of abuse, include details such
as log files documenting the incident. netINS cannot act
on your word alone, we must have documented proof of an
incident. If possible, please send such documentation in
plain text format. In addition, reports of port scans or
probes must include a note of which time zone is referred
to by the reported date/time.
- Spam (UCE, UBE - unsolicited commercial or bulk email)
originating from outside the netINS network should be reported
to the network or domain from which it originated. Note
that the address in the "From:" field is often
forged. Some of the links below can help you determine where
the spam actually came from.
If complaints of spam to the originating network or domain
do not produce results (i.e. spam from that origin continues
to be sent), then report the spam to netINS. We can and
do block email to and from networks or domains that refuse
to stop sending spam.
- Send your report in an email message to abuse@netins.net.
Due to the number of reports taht may be submitted pertaining
to a single abuse incident, it is not always possible for
netINS to respond to each and every report.
NOTE: The action taken on abuse reports will be at the sole
discretion of netINS. Our intent is NOT to be The Net Police,
but to simply do our part to insure quality access and use
of the Internet to all of our customers and to the Internet
community at large.
Related Resources :
Spam :(UCE, UBE - unsolicited commercial
or bulk email)
Network and Internet security : (Port scanning
and probes, backdoor programs, viruses and worms)
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